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Frequently Asked Questions

Answering your Common Questions

Frequently Asked Questions

OKTO Hosting provides domain registration, web hosting, email hosting, VPS, cloud solutions, website building tools, and digital transformation services to cater to businesses of all sizes.
Visit our website, use the domain search tool to check availability, and follow the checkout process to register your desired domain.
We offer shared hosting, VPS hosting, dedicated servers, and cloud hosting plans to meet a variety of performance and scalability needs.
Visit our website, use the domain search tool to check availability, and follow the checkout process to register your desired domain.
Yes, you can transfer your domain to OKTO Hosting. Our support team can guide you through the transfer process seamlessly.
Absolutely! We provide an intuitive drag-and-drop website builder and support for popular CMS platforms like WordPress, Joomla, Magento and Drupal.
Security is our priority. We offer SSL certificates, regular backups, firewalls, DDoS protection, and 24/7 monitoring to ensure your website’s safety.
Yes, our hosting plans support e-commerce websites. We also provide features like SSL certificates and one-click integrations for popular e-commerce platforms.
We provide a 99.9% uptime guarantee to ensure your website remains accessible and reliable for your audience.
Yes, we offer professional email hosting services with custom domain email addresses, spam protection, and generous storage options.
Our customer support team is available 24/7 via live chat, email, and Ticket via Client Dashboard to assist with any queries or issues.
Absolutely! You can upgrade your hosting plan anytime to meet the growing needs of your website or business.
We accept various payment methods, including credit/debit cards, PayPal, and other online payment options.
Yes, we offer free migration services for websites hosted with other providers. Our experts ensure a smooth transition with minimal downtime.
You can manage all your hosting and domain settings through our user-friendly control panel, which provides easy access to tools and features.
No, we follow a strict no-return policy. However, we ensure the highest quality of service and support to meet your needs.

OKTO Hosting allows domain transfers for eligible domains following ICANN regulations:

  • The domain must be unlocked.
  • The current registrar’s authorization code (EPP code) is required.
  • The domain must have been registered or transferred at least 60 days prior.
  • All contact details must be up to date.

Our support team is available to assist you throughout the process to ensure a smooth transfer.

To update your nameservers with OKTO Hosting:

  1. Log in to your OKTO Hosting account.
  2. Go to the Domains Names section in your control panel.
  3. Click on Nameservers and select Custom nameservers option
  4. Enter the new nameserver details as below:
    • ns1.oktohosting.com or ns1.stackdns.com
    • ns2.oktohosting.com or ns2.stackdns.com
    • ns3.oktohosting.com or ns3.stackdns.com
    • ns4.oktohosting.com or ns4.stackdns.com
  5. click on update nameservers.

The updates typically propagate within 24–48 hours. For any issues, our customer support team is ready to assist you.

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